Thank you for shopping with us! We’re committed to ensuring your complete satisfaction with your purchase.

Returns

Please review your order carefully before placing it, as once an order is submitted, it is automatically sent to production, and changes or cancellations cannot be made. Since each item is custom-made, all sales are final. In the rare event of your order arriving damaged please contact us at hello@osotwee.com.

Shipping

We aim to process your order within 1-2 days, and most orders arrive within 5-7 days. If you need your order by a specific date, please contact us before placing it to ensure timely delivery.